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Felicia B

1 reviews | Active since Dec 2023

06 Feb 2024, 12:42

Terrible Experience with Vodacom - Do Not Purchase from Them!

I recently attempted to purchase an iPhone 11 on contract from Vodacom South Africa, and the experience was nothing short of a nightmare. After completing an online application, I received approval only to be informed later that my preferred contract was declined without any valid reason. The sales representatives were unhelpful and dismissive, failing to provide crucial information about porting mobile numbers. Despite assurances of further feedback, I received none, leaving me frustrated and disappointed. If this is how Vodacom treats potential customers, I strongly advise against purchasing from them. Save yourself the headache and choose a more reputable provider.

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2024, 14:05
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team