MS
Mark S

1 reviews | Active since Jul 2014

04 Jan 2021, 10:03

Terrible Experience with something so simple with Vodacom Fibre Installation

I app**** for fibre for the house with Vodacom on the 7th of December, it is now the 4th of Jan and I still have no fibre at home. When I phone to ask what is happening, they say its Vumatel's fault, I then phone Vumatel who says its Vodacom. I have been the one who put in all the work, these two companies do not seem to communicate to each other and I need to phone and put in the work. Vodacom informs me that their installation team did not work for December so whose problem is that? I placed an order, that was not communicated to me otherwise I would not have wasted my time with Vodacom. I literally have all the infrastructure in the house, the Vumatel line is in place, the Vodacom router is installed and the wifi is broadcasting. Its as simple as Vodacom just activating my internet because there is no need for an engineer to come out. However, this apparenTly takes a month to complete.

The reference numbers I have between the two businesses are: Vumatel: VC-4*** Vodacom: SR***

Can you just fix or activate my internet today?

0
Replies (3)
Vodacom
Vodacom's reply04 Jan 2021, 10:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MS
Mark S's update04 Jan 2021, 13:38
Reviewer Update
Still waiting!!! it only took a month to do this application with nothing to show for it so I doubt this is going to get any urgent attention based on my experience thus far
MS
Mark S's update05 Jan 2021, 14:11
Reviewer Update
I called Vodacom again today because they will never call you. Today I heard that Vodacom only has a handful of people that can activate fibre and guess what.....ALL of them is on Leave and possibly return from next week.
I mean who runs this team????