Terrible Experience with Service Agents

I am so disappointed at the level of service from your support agents. Firstly, I opened a data some contract at the Vodashop in Hatfield Pretoria and the consultant added incorrect information on my contract such as the wrong banking details and subsequently causing failed debits on my account and incurring additional charges. Moreover, I was no provided with crucial information such as my contract account number and debit date and method of receiving invoices. Now when I try to contact customer support, I keep failing their security check because I DO NOT HAVE THIS INFORMATION!! Guys why is this so hard? The call centre agents are rude and laxk active listening skills. Zinhle from Postpaid was rude and has no communication skills, only wants to be heard yet she did not give me a chance to explain my problem. She could have handled that call way better than she did and when I asked for a manager she sarcastically said "I will happily transfer you" and rudely placed me on hold. Listen when you deal with people, especially people who are frustrated, you need to have patience and empathy. Same goes for Phakama who refused to let me speak to his Team Leader. Guys what's going on really? Why am I struggling to get help over a contract that I am paying for? I had to make a manual payment via Vodacoms standard bank account number which Team leader Anele Vabaza provided me with and I sent the proof of payment and I just spoke with Yanga who has.tried to help but the call was dropped after being placed on hold. Vodacom do better!! Train your staff correctly because this has been a nightmare. I'm so upset and disappointed because Vodacom has the best internet speed but the service from the representatives is terrible. Nobody from that Vodashop in Hatfield has called me to provide an update, yet they lie and said they did and left me a voicemail. That's crazy business. Do better Vodacom!!!