Terrible Experience With Attempted Fibre Installation

I have never experienced such terrible service as I am being subjected to by Vodacom with this fibre installation. I have spoken to 4 people when trying to resolve my issue and have received 4 versions of what would/should happen. When trying to get written confirmation of verbal promises being made, I am referred to the policy document online. Also when wanting to escalate to a team leader telephonically, I was told that Sidney (who's surname they could not give me because of POPIA) "was busy with a report" and therefore could not take my call. All this from a Customer Services department! Do I even want to get into a long term relationship with a SP if this is the experience to date? What joy will I have when Vumatel joins the party? I think cancellation is the answer to prevent any more trauma.