Terrible experience, pathetic service

Terrible service. I received my laptop with huawei router on 27 March and I am yet to use my router due to the sim not being activated STILL!!!!!!!! I have called 3 times already, tried again today for the 4th time. The first lady apologized profusely saying that Skynet never logged the order as completed and it was still open. She was going to escalate it to her supervisor and call me back when sorted, NOTHING! I called again, spoke to another lady who confirmed it was still not active and still showing as open on Skynet's side. In the interim I have paid for data I am UNABLE TO USE! And still NOTHING!!