KT
Keneilwe T
1 reviews | Active since Oct 2020
02 Oct 2020, 05:48
Terrible experience canceling a contract
Called vodacom cancellations on the 3rd of August to have my contract canceled, I was told the contract will be converted to prepaid and September will be the last month. To my surprise yesterday 01 October 2020 the number is still not converted to prepaid.. And now I'm expected to pay for a contract I canceled over a month ago, I did not get the help I needed when I called yesterday.. Absolutely terrible service for a network provider I've been using for years
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Oct 2020, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2020, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2020, 19:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the call centre and the contract cancelled, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2020, 19:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the call centre and the contract cancelled, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,