TERRIBLE EXPERIENCE AT VODACOM THE SO CALLED LEADING CELLULAR NETWORK!!!

Good day, I have a month and 9 days waiting for VODACOM to retrieve the call recordings whereby my insurance sale was misrepresented. To date VODACOM is still unable to retrieve that call. What is really happening at that company? I am stuck without a phone because they cant give me the device that's due to me. I have lost hope in that organization!!! Its a pity I am still having 3 contracts with them. I am even planning to settle them and port to MTN. I wont recommend anyone to that company!!!