TERRIBLE EXPERIENCE AT VODACOM BALLITO JUNXION

I am hugely disappointed in the store in Ballito. I knew that I could upgrade over November as I've done so every year for the last 6 in November. I literally went there 4 times and each time, I was advised I could get a Samsung, not the one I wanted but it was an upgrade to what I had nonetheless... I went in on Thursday the 28th, to be told to come back the 29th Black Friday because then I would get a great gift and then the contract can be finalised. I go in today, and boom, an issue, I was at the store for 3 hours, this is due to an error as Vodacom haven't done an updated credit check in over 6 years, so they have historical credit information, so they say I don't have a good credit score, which is not true, the past 3 years have been perfect and my score is almost in the 700. The manager at the Ballito store, didn't even flinch and just told the sales rep, "see what she can qualify for and that's it." So I sent them my credit score and credit portfolio and still the manager refused to help in anyway. I went to MTN and they offered me a great deal, BUT, I realised that my contract only expires in April 2025. I went back to Vodacom and the manager simply said, she should go to MTN because we cannot help her. I am appalled to say the least about the shocking service from the manager who is a lady and I really don't believe she should run a store like this as she is giving Vodacom such a TERRIBLE name! At least the lady at cancellations said she will see if she can ask her manager to please review and update my credit score so that I can qualify for a decent phone for my business. So waiting for Black Friday didn't serve me and I have honestly lost all hope in Vodacom. Like most business in South Africa, you're just a number!!! I will NEVER support the Ballito store again, despite living in Ballito, I'd much rather travel to Gateway and support them.