TERRIBLE EXPERIENCE AT VODACOM AS A BRAND NEW CLIENT!

Once again I have to write a review regarding Vodacom's very poor service. I am a brand new client of Vodacom who has taken a iphone8 plus contract with them and here is a continuation of the previous hello peter complaint referenced: EC-1KM7-13M5UK. The below is the response from Mr Craig Julius for the above mentioned hello peter complaint reference:

From: ********** ********** Sent: 15 August 2018 10:09 AM To: Mkhungo, S. (Sandile) Subject: EC-1KM7-13M5UK

Good Day Ntandoyenkosi Mkhungo

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Kindly note that we can recommend a credit of the debit return amounts after confirmation of the values. Please note that the amount will be credited to your Vodacom account and offset the current balance. As the value will not place the the Vodacom account in credit we cannot refund the amount to the relevant bank account.

We trust that this assists in clarifying matters.

Kind Regards

Craig Julius Vodacom Consumer Website Team This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Then I responded to him after going to my bank as follows:

From: Mkhungo, S. (Sandile) Sent: 20 August 2018 09:29 AM To: ********** Cc: ********** Subject: RE: EC-1KM7-13M5UK

Hi Vodacom

Please kindly credit my Vodacom account as my bank has refused to refund my charge saying it is not their fault Vodacom debited on the wrong date.

Kind Regards

Sandile Mkhungo

Client Service Manager | Client Experience | Nedbank Ltd 1st Floor 90 Bram Fischer Road Durban 4001 | KwaZulu Natal T +27 (0)31 ********** F +27 (0)31 ********** @ ********** Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

Then I discovered that instead of the debiting my account of my correct instalment amount which is R953.00 according to the invoices I received from Vodacom, this including insurance, Vodacom has debited my account with an amount of R1224.18. I thereafter sent the below correspondence to Vodacom yesterday where I included Craig Julius and Irfana from Vodacom workshop Durban of which I have been ignored:

From: Mkhungo, S. (Sandile) Sent: 21 August 2018 08:50 AM To: ********** Cc: ********** ********** Subject: RE: EC-1KM7-13M5UK

Hi Craig

You have now debited R1224 from my account. Please advise how this now corresponds to the invoice I was sent as per the attached. this is now unacceptable guys please rectify.

Regards

Sandile Mkhungo

Client Service Manager | Client Experience | Nedbank Ltd 1st Floor 90 Bram Fischer Road Durban 4001 | KwaZulu Natal T +27 (0)31 ********** F +27 (0)31 ********** @ ********** Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

I am not a noisy person but with the above, who in their right mind would not raise the awareness of the way Vodacom treats its brand new customers. I want the refund of R271.00 back in my account and not my Vodacom account but my bank account as in today. or I will reverse the debit order and return your phone and cancel your contract and I would be right in doing so. I this is unacceptable, my agreement which is in my contract and the invoices you have sent me says R953.00 and I have them all in my possession should they be required. I am a brand new client of Vodacom and already the experience is terrible. I expect a call from these guys today and please don't tell me about a 21day process to credit the funds back into my back account, you should be doing things right the first time, I want my R271 discrepancy back in my bank account today. Otherwise we go even further and approach the Ombudsman.

Thanks Sandile Mkhungo **********