Terrible experience and service! Wrongfully listed on ITC

On or around the 03 January 2023, I contacted the Vodacom call centre on 082135 requesting a cancellation of my contract. Upon contract cancellation I was advised that the contract expired on the 13 January 2023, and because I did not cancel within 30 days, my last debit order (01 February 2023) will be for retaining the number. I advised that I am happy with that but I still do not want to pay to retain the line going forward. Vodacom then debited my account with the entire debit order although I was advised it will not be the full amount. Then I was asked if I wanted to keep the number and pay a monthly fee where I advised I do not even use the number so I don’t want to pay for the line to be kept. The call centre agent pushed for this and I was adamant to not keep the number. The call centre agent then advised that he cancelled the number. Then March and April I was deducted. I reversed the debit order as I did my duty to inform Vodacom to cancel my contract and number. I was subsequently listed on ITC for missing the payments. Then in May I get 3 months worth of deductions debited. So I require: to be removed from ITC, to refund my amount of the February deduction, and to refund the amount deducted in May. Furthermore, kindly listen to recording of the call to confirm above. Please action urgently as I require the funds urgently. I am tired of calling and following up on email to get a notification it is with Tobi!