Terrible experience

I’m really frustrated with the level of horrible service I’ve been getting from Vodacom! My business air fibre has been down for the past 2 weeks and I’m not getting any feedback from anyone to tell me what the issue is and when it will get sorted. To top it all off, I even have a consultant who keeps promising me that a technician will contact me and nothing has been happening, she even logged my SR with the incorrect department.