Terrible Experience

Vodacom Insurance

I lost my phone and I then decided to cancel the insurance but to my surprise a month later insurance money still went offIi have tried to obtain a refund from vodacom insurance with no avail. Last month in June 2019 I went to submit my claim as it was clear that the insurance was never cancelled. Vodacom refused to replace my phone stating that I have cancelled the insurance with an immediate effect I have made peace with and left it just like that, but yesterday again the debit order went off again, I feel like a victim of theft.

They are disputing to pay my claim yet they debiting insurance money while it was cancelled 2(two) months ago with an immediate effect.