mV
morne V
1 reviews | Active since Mar 2009
11 Oct 2017, 08:49
Terrible experience !
Ive been a client with Vodacom for more than 15 years. I saw a better deal at MTN and decided to go for the deal. When I tried to cancel my contract at Vodacom the upgrades department agent ( name: Litha) told me they will give me the same deal as MTN. I agreed. They delivered the WRONG phone a WEEK later. I received a P10 instead of a P10 PLUS like I was promised (Voice messages was recorded as proof) I tried to let them collect the phone - but they still haven't collected the phone. Its been three weeks since. The UG department told me I must first cancel the first deal and then we can proceed with a new deal...Phoned the call centre every day to remind them to come and collect the phone - and received the following message: "Sorry - You have reached your call limit to our call center and your next call will be charged" Im appalled with the service im getting - furious...and no one is getting back to me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Oct 2017, 09:39
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Oct 2017, 09:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2017, 15:35Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply25 Oct 2017, 15:35
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
mV
morne V's updateReviewer Update
06 Dec 2017, 14:35dont lie! No feedback has been provided and no one has contacted me! Its been almost three months now and I am STILL paying for something I don't have. I will go to my bank now and block Vodacom from deducting money from my bank account. How can you say that feedback has been provided if they haven't resolved my issue? Im so mad with Vodacom its not even funny. Every time I call you call center they just say there is a "service request" but no one can help me? PATHETIC!!! I will make SURE that no one goes over to Vodacom ever!
mV
morne V's update06 Dec 2017, 14:35
Reviewer Update
dont lie! No feedback has been provided and no one has contacted me! Its been almost three months now and I am STILL paying for something I don't have. I will go to my bank now and block Vodacom from deducting money from my bank account. How can you say that feedback has been provided if they haven't resolved my issue? Im so mad with Vodacom its not even funny. Every time I call you call center they just say there is a "service request" but no one can help me? PATHETIC!!! I will make SURE that no one goes over to Vodacom ever!