ZM
Zakkiyya M
1 reviews | Active since Apr 2019
04 May 2023, 14:57
Terrible ethics Vodacom.
Extremely disappointed with Vodacom. I have upgraded my contract in 2021 and was paying R649 in total on my Vodacom bill. I now see that my bill is R672.48. I spoke to a consultant at Vodacom and she explained that the company decided to increase the amount on everyone's contracts. I have been with Vodacom for many years and have never experienced this before. When I signed the contract the increase was not mentioned at all, I refuse to pay even a cent extra, this is not good business ethics for any company to have.
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Replies (1)Vodacom's replyOfficial
05 May 2023, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
