Terrible emergency service

I called for emergency assistance at 2-46pm as my dad was having breathing problems and seemed like he was having a heart attack<br> I requested services of an ambulance.<br> The guy I spoke to showed no sympathy at all and when I asked him how long it would take as he needed help asap he mentioned he is not sure and they very busy possibly 1 to 2 hours <br> Then he asks if he is on medical aid or not cos then it might take longer as my dad did not have medical <br> I did not care about the costs as I just wanted help asap. I then told the guy to forget it <br> As he was clearly no help to me and dropped the call<br> How can you have an emergency contact number and expect to get assistance in an emergency after 2hours <br> I wasted that time with this useless<br> emergency line when I could have contacted somebody else for help <br> Never again will I use this service and I truly disappointed by this pathetic service <br> Rather remove this emergency service from Vodacom if u guys can't assist in emergencies