Terrible, down to the core

I have had fibre from Vodacom for just over a year. In that time, I have had to call due to technical issues every single month. I contacted the cancellation department & I was told that they will come &uninstall the current fibre box & migrate me to another provider. To my surprise & on the day of installation, I was told that they are going to install a new life so I would have 2 fibre lines. I immediately called Vodacom & I couldn't find Ash who was the person who made all the false promises. The only people who advised & could at try to explain & reverse all the foolery that Ash had done to my account. I requested to file a formal complaint against Ash & advised someone would come back to me with 2-3 days.This was almost 3 weeks ago. I am not surprised...Clearly they are doing me a favour & yet I pay for the service.