Terrible Dissapointing !

Yesterday somehow by one of your call centre agents, my Airtime Transfer VAS was deactivated, cancelled, aftervnumerous attempts, after trying to activate it again, it was activated, i did not even request it to be deactivated ! How does this happen ? No one knows unless you listen to the recordings ! Today this morning an agent activated it, but meraculoysly my Limit dropped from R 100 to R 50 ?? Vodacom what is this ? The agent cant assist to Increase my limit to R 250 neither even to where it was. I was informed last month thatvi can increase my limit this month as from 1 July, now and agent has first deactivated it somehow and when i check my limits have been decreased ?? I was declined an add on contract for my wife on a cheap data plan, so i rely on the airtime transfer facillity to be able to transfer to my wifes phone so she can convert and load data, now this happens again ? For the past 3 months since this contract i have had nothing but trouble, been declined services, been declined an extra add on contract for my wife, even though i can afford it, why is Vodacom doing this to their customers ? You dont even want to grant me an airtime transfer limit increase which i obviously will pay on my own bill ?? Not even an add on simple cheap data contract ? And yet again i can guarantee that my review will just be ignored.