AK
Anneliese K

1 reviews | Active since Jun 2021

09 Jun 2021, 13:08

Terrible, dishonest and lazy

Really, really bad on completing service or being honest about it. My contract of R125 airtime and 2GB Data per month expired in April. I was offered the exact same contract at R10 more, so I accepted, only to find out that the new contract includes no data. I phoned the support centre to find out my legal details have not been updated as requested in the contract upgrade call either. I was told that my new contract includes no extra data (I was told it would) and that my details would finally be updated. I was also told that I was charged a R249 admin fee, which was not supposed to be charged, 2 days ago I phoned Vodacom, only to see that 1) Nothing was done about my data (it's been over a month), 2) I am still being charged the R249 data fee and 3) My details have STILL not been updated. This is the worst lack of service I was ever received.

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2021, 13:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team