Terrible Disgusting Evperience with Vodacom, worst service provider

I took a 24 months contract with Vodacom and they keep on taking debit orders on my account. I eventually reversed later debit orders and now my credit score is dropping drastically. It has dropped about 30 points and reflects that I missed payments. I reached out to them numerous times on their cancellations number. They don't pick up you wait on calls for hours and no one attends to you.

I am extremely aggitated and would like to know how I can escalate this further, I even wonder if the Ombuds man can help. Just in search of such information. Please help me out I'm so frustrated right now. Suddenly the account has been handed over for some sort of debt management.

My contact number is *** (calls/WhatsApp/SMS'es) Email address: ***

Thanks and kind regards.