Terrible demand planning for 'Pre-order iPhone 7 initiative'

<p>Dear Vodacom,<br />Your 'pre-order the iPhone 7 on contact' was a fantastic initiative until it proved to be very poorly thought out for the long term. Your demand planning is shocking. I processed my upgrade for the iPhone 7 last Tuesday and was told it would be delivered in 2-3 working days. After not hearing anything I called and was told that there is a backlog due to the pre-orders and it would take another week. My fiancé is with CellC He ordered his upgrade last Wednesday and it was delivered the very next day. I phoned Vodacom on Thursday and was told it would be escalated and that I can expect delivery on Tuesday. It is now Tuesday and I still haven't received my upgrade order number and when I phoned they said they will escalate it, again!! <br />I'm very close to canceling my contact with you and switching my service provider to someone that doesn't offer initiatives that put everyone else at a disadvantage.</p>