Terrible delivery of device experience.

After doing an upgrade it was clearly stated to what address delivery needs to be made to as it was told that in store pick up is no longer available as delivery will only be done in business hours. Received confirmation thereafter with incorrect address and contact was made to ensure that it's correct. Now after 2 delivery attempts that failed as it keeps getting sent to the incorrect address. The one hand does not know how to talk to the other to follow simple instruction and trying to fix this through your SP (Sky) is pointless as there is no way to track your parcel or update/confirm details.