TG
Tyrone G
1 reviews | Active since Jun 2014
18 Jan 2021, 21:05
Terrible Delayed Service For Fibre Installation
Good day. I app**** for fibre on 2nd December with reference number SO***. To date my fibre has not been installed. After numerous calls to your call centre and have tried Vumatel I am getting nowhere ! This is for a business premises and I require this fibre service for my business! I would like someone to call me on *** or *** ASAP to get this resolved or I will cancel my fibre through you and go elsewhere! I had also taken the backup LTE interim solution which I am now having to pay for even though the first month was free apparently. #iratebeyondwords
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Vodacom's replyOfficial
19 Jan 2021, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TG
Tyrone G's updateReviewer Update
20 Jan 2021, 09:37No one has bothered to contact Trevor or Stephani to get the fibre sorted out. Trevor has now made contact with Vox who are able to assist with his fibre requirements and he will be canceling with Vodacom unless someone calls him today to get this resolved. I have provided you with contact numbers in question
TG
Tyrone G's update20 Jan 2021, 09:37
Reviewer Update
No one has bothered to contact Trevor or Stephani to get the fibre sorted out. Trevor has now made contact with Vox who are able to assist with his fibre requirements and he will be canceling with Vodacom unless someone calls him today to get this resolved. I have provided you with contact numbers in question