Terrible customer support and unexplained bills

<p>I am currently busy with my second phone call to Vodacom. The first one lasted 39:50 and then I got asked to evaluate the call while waiting to be transferred I instead got asked to evaluate my call as if it were done. The second call is currently on 59 minutes and I have once again been transferred to the initial options rather than the department I was told I would be directed to yet again.</p> <p>The reason for my calls is because my bill suddenly soared from an average of R800 to just over R4 000. Apparently my account is in the arrears. My bill gets paid via debit order so it is never unpaid. I also received a ****le with 5gigs of data last month to reduce my data costs so in theory, my data should be cheaper than it has ever been. Instead, I receive the highest bill I have ever paid in my life and nobody at Vodacom can explain why.</p> <p>I have just been disconnected again. Despite the fact that 5 women have told me they would phone me back, none have.</p>