Terrible customer support

If I could review less than 1 star I would,

Terrible service, every agent passes the buck, everyone is going to escalate the issue but nothing gets done.

After months of poor service from FTTH line, I requested cancellation was informed that it is 30 days notice got my service request number and it stated in emails "Be kindly advised that your Fibre Solution has been submitted for disconnection as at 31/08/2022"

I called multiple times to request that they release my line as requested, 1st agent told me I must call vumatel myself with a number that doesn't work, 2nd agent informed me everything is on track with the cancellation I don't have to do anything Vodacom is on top of it, they will send me confirmation of cancellation.

New month and I start with my new service provider VOX, guess what no confirmation email and now Im receiving invoices for the billing of a full month's fibre connection, Saturday 10 September 2022 I called the billing department and was informed that this will be escalated and sorted out I should not be billed for the full month only the 4 days pro rata as my 30 days ran from 2022-08-04 till 22-09-04, I would receive an email with the request number and its 15 September 2022 no email no request number and no calls from the escalations department. I called again today for an update and guess what today's agent tells me according to his system I must give a calender month's notice which was never communicated after I was told 30 days, so now I am being billed for a month after I was told it ends 2022-08-31 and when query it, Im told they need to investigate?? I will be credited 40 days after I make payment?

Every agent has a different story, when asking for emails or names they do not send any emails or give the name of the agent speaking. Nothing gets done and they do not care. The customer support line offers no support at all, are these calls not recorded for quality and training purpose's? Are no notes being made on the account because I have to explain the same story over and over nothing changes or happens