Terrible Customer Support

<p>I generally don’t complain about bad service but after visiting a Vodacom shop in town, I had to phone Vodacom Business as the lady in the shop wasn’t fit to help me sort out an invoice. She was looking at the wrong info and I had to correct her numerous times. She advise me to phone Vodacom Business as she can’t help me in anyway. I phone Vodacom Business, and got a rude lady who was supposed to help me sort out the invoice but was not in the mood to be helpful. Asked me silly questions after I have given her all the correct information she would need as prove that I am the legit person phoning from the company. Also she said I must email vbs and dataportal as she can’t investigate to help me sort out the invoice. Asked her if she cant help me in any other way by sorting this out and she 'logged' a call and did not once asked me who Vodacom must contact in connection with this matter and when I asked her who will Vodacom contact in connection with the ticker she just logged, she was confused and "did not understand" She was rude from the start and did not want to help me in this matter. This is not customer support and need to go for training on how to give support and the Vodacom presentative in town should not be there if they can't even do the basics by helping customers.</p>