Terrible customer services! Very poor!

Hello Peter

I am so disappointed at the level of service I got from Danieelle, Salesman#8 at Vodacom Shop in Kathu Village Mall. In the month of May my cellphone services was suspended due to an increase on my monthly installment of which I received no notification of, so I went in on the 1st of June 2018 and Danieelle told me that the outstanding amount was R1019.46 and paid it in full (Inv Number IN0314T ********** 10).

Last week Thursday my services got suspended again so I went in on Saturday the 23rd of June 2018 and I asked Danieelle why is my services suspended again and I told her how upset I am about the situation.. Her response was "I am not Vodacom, so if you want those answers then you must call Vodacom self and they must tell you why your line has been suspended again". I told her, but you work for Vodacom and you represent vodacom or else what are you doing here? She just turned around and walked away from me in front of other customers.

This is such bad service and very very very unprofessional in terms of handling customer conflict. I actually just want to take the phone back and end the contract.

Thank you Zaire Titus