Terrible Customer service when you place a expensive order with them on Fibre

Absolute zero customer assistance.

Ive been dealing with Vodacom from day one. Ive bought a 200mbps line the best that they have.

I get sent an SMS saying i must book a time slot.

I call and speak to 50 different people. No1 can asssit me.

This is their own systems by the way. I have a fibre link and apprantly i need the router they have to be installed and no other router.

I now have to sit and wait and think now when will they come to install this simple thing as the fibre line is already installed.

Im dealing with so many people and then i start an online chat. And the lady just tells me after me explaining myself that she cant help must call a number and then closes the chat. Londeka Nomfundo Mabaso is the person that seen my message said she cant help and left. I mean you saying that Vodacom systems no1 can help at all. This is very bad. No wonder the service rating on Hellopeter is so bad with you guys. Terrible. I require a contact number to speak to management please urgently.