Terrible customer service when trying to get AirPods on a contract with a phone.

Dealing with Vodacom is impossible. I got a contract with them for an IPhone XS Max with AirPods added to the contract. They sales rep advised me that the AirPods would not be in stock for the first week so I would have to wait maximum of 2 weeks which I agreed to. However they then went on to not contact me and push the delay to a month, the only way I got information was constantly visiting the store at Greentstone shopping center. After the first month past I had not received one call informing me what is happening I yet again had to try call not get through and then end up going back to the store. This happened for the second month. Once it hit the third month I visited the store yet again and asked can we credit this off my contract and credit the funds I have already paid so I can just go buy the product from another place. They then went to say that it will be here with in a week. Without fail they did not call yet again and I visited yet again, this time they said that the AirPods are discontinued from their warehouse and will only receive the AirPods 2. Now after this they said that it would be no extra charge due to the inconvenience but not vodacom I now have to pay extra to get the AirPods 2 and it would be in the next week. Things changed however they managed to actually call me this time but to give bad news that the AirPods 2 I was said I could get in a week is now not available and they trying to get it from another store. I have never had to deal with such ******* service before and have never seen a company care as little as vodacom for their loyal customers.