Terrible Customer Service Vodacom

It is going 3 months now, we are still awaiting Vodacom to change our account payment details. We are premium subscribers and have been told that this application is still pending. There is a query on a number on our contract which we did not authorize and the cancellation of this is holding up the process.

This is extremely frustrating, as business customers, we can not even communicate with anyone, and there is nobody that can answer our persistent phone calls.

Terrible Customer Service Vodacom.