TERRIBLE CUSTOMER SERVICE & *****ING

<p>I upgraded my account in October 2016 (on the 1st) also changed account to my name as it was on my dad name, i was aware that i might have to pay for my old hanset that month which i was fine with... but now Vodacom has been putting the handset on my Invoice every month to date (even the one i have to pay in Feb). ALso had problems with them charging me wrong Uchoose as i changed fromm 200 to 350 as it was same price per month for me for the device and i got more airtime than previous one.</p> <p>My first contract with you guys was opened by my dad on 28 December 2012 for a Blackberry, In October 2014 i upgraded to a Samsung Alpha and was advised id pay the Blackberry till end December which they did correctly and in Jan 2015 i was paying only my R508.10 for the new contract. Now last year October i upgraded to a Samsung A5 was not advised about outstanding cost on ALpha so i assumed it was paid for as i got the ALpha in October 2014 and a contract is 24 months. I was happy to pay till end of Decemeber for ALpha handset as they advised when i called to log that it was till Decemeber., Which makes sense for my very first contact not the 2nd one...</p> <p>Is this how you get people?? You let them upgrade 2 months before charge them the next 2 months for old one too then do it to them the next year using theier very first contact start date, date.</p> <p> </p> <p>I would like clarity on my issue ASAP!! very disappointed!!!</p>