Terrible Customer service & refusal to take ownership of bad phone models.

Terrible customer service

I bought a Samsung Flip 4 & 7 months in the screen broke(not my fault , the mechanism to flip is just not ready for production) - it was repaired under warranty and took about 3 weeks without me having a phone.

after about another 7 months the phone broke again and i had to repeat the entire process again. The Vodacom store told me its between me & Samsung. Bro what? I am paying you.

This is a massive disruption for me as I use my phone for work and having to reload and move authenticators just is not an option.

I demand that they swap out my device for something equivalent in the S series or null my contract and take the useless device so I can apply for a different model.

they are sending me from department to department with this query as no one can seemingly answer me or help me.

I haven no faith in this model and I refuse to accept anything else as an answer - I cannot use this phone again and it breaks within another 7 months.

I will simply not take no for an answer Vodacom please get in contact with me to sort this out.