Terrible Customer Service Received

I have had such a terrible experience with Vodacom. Just over R2000 was debited from my account (unauthorised) on the 28th of January 2019. I have been following up with Vodacom since the 28th of January and last week on the 22nd of February I was promised that my account would be credited. To my disbelief this morning, just over 1K was deducted from my account!

The process of contacting Vodacom for the past month has been nothing but tedious and draining. The fact that I have to go through this again. The worst thing is no one at Vodacom is able to assist and all they do is pass the buck and I am passed on from Consultant to Consultant to Team Leader to Consultant with no valuable assistance.