terrible customer service received

<p>I visited this store on the 9th of May(Monday ) to order a phone for an upgrade... Lebo at the store advised that the phone would be in the store by the Thursday ( 12th of May), I was not contacted by the store and went into the store on Friday to follow up and no one could assist,my contact details were taken and I was advised that I would be called. On the following Monday I went back into the store and was told by Lebo that the phone was discontinued, I asked why I wasn't called and informed, she had no response. I ordered another phone and was told that the phone would be at the store by Thursday. Lebo called me on Wednesday to inform me that the original phone I picked was at the store for my collection. The package was to come with an accessory which Lebo had said would be in the store that afternoon or following day and I would be called to collect it. On Friday after not being called again by the store, I went in and was told by Lebo that the accessory would be in on Tuesdays ( 24th May). Again after not being contacted, I went into the store and was told that the accessory was not there yet and Lebo wasn't in, I left a message and still was not contacted. Pathetic customer service as you have to continuously follow up time and time again after being told by the store that they would keep you updated. This is not the first time I have experienced this with Vodacom. Completely unsatisfied with the non-existanant customer service oriented staff! I feel that I am loyal to a brand that offers nothing but disappointment! !! </p>