Terrible customer service (or rather lack thereof!)

Item: Vodacom
Rating: 1
Author: Ezmari S

Promised to have fibre active by 1 December 2020. Still not active as at 27 December. Provided with interim LTE connection with speeds so slow I can hardly do anything, in addition to the fact that it continuously disconnects.

I cannot find out how to check data usage and how to top up, and calling in does not help - staff leave you on hold for hours as they scurry around trying to find out how to check the balance and how to reload. Inevitably the "solution" they provide is useless. Manager does not respond to whatsapp texts. Creating a help ticket results in a "we will get back to you" message and no action whatsoever afterwards. Totally unacceptable service, seriously considering looking for an alternative.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Dec 2020, 07:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Dec 2020, 07:47

Official

Ezmari S's updateReviewer Update

11 Jan 2021, 20:44

Entirely incorrect. So now I can add incompetency and false conduct to my list of ever-growing complaints against you.

Ezmari S's update11 Jan 2021, 20:44

Reviewer Update

Entirely incorrect. So now I can add incompetency and false conduct to my list of ever-growing complaints against you.