Terrible Customer Service Or Lack Of

My Vodacom Contract expired on the 30th of November and as I was aware of this happening I attempted to find the best value for money deal possible. As I'm a long term client of Vodacom, I was hoping to find something that will suite my needs, however, I was terribly disappointed in the service received. I tried to upgrade through website, but as I was unable to find what I wanted, I tried to engage with a consultant using the online chat, this option on all occasions didn't work. I then, multiple time's, completed the call me back form on the website, they never called me. Lastly on Monday the 27th, I reverted to contact them directly, I eventually got hold a consultant who was able to give me some guidance and assistance. I asked that he call me back on Wednesday the 29th of November in order for me to have an opportunity to do some reading up on the phone's that I could be getting, he confirmed that he will call me back at 1pm on the 29th. Till date no one contacted me. After being a loyal Vodacom customer for more than 10 year's, I'm seriously starting to have doubts in their level and quality of customer service and is certainly now considering to shop around for a different service provider.