Terrible customer service from VODA***

<p>I have been contacting Vodacom regarding my contract for the last 3 months and it still has not been resolved. I have not received my free 100 vodacom to vodacom minutes for the month of June 2016 , so im being charged out of bundle rates. Everytime I contact vodacom, they state that I have been moved over to the new system and only certain consultants can assist me, once transferred, the call cuts or the consultant that answers, states that the system is offline. How is it my problem that Vodacom transferred me to their new system and because of that, I cannot be helped. I didnt ask to be transferred to their new system. Further more, why doesnt Voda*** follow up with their consumers when requested? Why do we even evaluate the level of service at the end of the call? While typing this complaint, I have been trying to get through the to the cancellation department and after being transferred from pillar to post - I am still waiting - its been more than 45 minutes!!! 45 minutes of my life that I will never get back..... I have been a contract customer for more than 10 years and the level of service I have received in the last year has been pathetic! Vodacom has total disrespect for loyal consumers and I hope that many other consumers read this complaint and never make the switch to VODA***.</p>