NI
Nicole I

1 reviews | Active since Apr 2025

18 Sept 2025, 09:13

Terrible customer service from Vodacom staff

I'm extremely disappointed with Vodacom's service. I app**** for a contract in early August, and it's been over a month with no feedback. Despite multiple calls, I've been transferred between departments with no resolution. The agents are unhelpful, repeating generic phrases without addressing my concerns.

What's even more frustrating is that I provided my banking details and address for delivery, but nothing has materialized. No contract, no phone, no service. I'm starting to wonder if my information is being mishandled.

The lack of accountability and communication is appalling. No one takes responsibility for my application, and I'm tired of the excuses. I demand better service and transparency. You guys are completely useless

0
Replies (1)
Vodacom
Vodacom's reply18 Sept 2025, 10:03
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 

Vodacom Consumer Website Team