Terrible Customer service from Vodacom SIM activation

Dear Vodacom

Today I log a complaint with a very heavy heart.

On the 02/05/2025 I went to incredible connection to take out a vodacom double deal cellphone contract. The contract was loaded an approved a few days later. According to Incredible connection they couldn’t process the contract reason being the deals was not loaded by vodacom. I called vodacom and the agent advised me that is all untrue and the agent even spoke to the incredible connection consultant and advised her Vodacom is losing clients coz of incredible connections useless service. I decided to cancel my application with IC. I went to the Istore on the 10/05/2025 and app**** for the same contract deal with Vodacom my application was approved again on the 11/05/2025 The Istore agent advised me that it takes 4 hours for the SIM card to be activated once the sims are activated I will be able to get my IPhones. From the 11/05/2025 Istore has been in constant contact with Vodacom with regards to activation the sims the entire week has gone by everyday is another excuse by Vodacom. My sons are awaiting their phones for the past 2 weeks Seems like IC was not the problem Vodacoms useless an pathetic service is the issue they cannot activate a sim for the past week I have been a vodacom customer for years this is totally unacceptable from a massive company Vodacom is gone to the dogs when it comes to customer service. Vodacom doesn’t care for their faithful customers anymore If my issue isn’t resolved tomorrow I will move over all my contracts to MTN

Thanks 🙏