Terrible customer service from Vodacom Nelson Mandela Square

<p>I took out a new contract with the above store on the 26th July 2016, up till today 12 th July my number Has not been ported to Vodacom and is still on the Cel C network , this is pathetic service.The shop says there is a problem with old and new system ,I cannot understand that in this day and age with Vodacom claiming to be the number one service provider in South Africa , I get this kind of service. I have sent numerous messages to the consultant and been to the store 4 times and the issue is still not sorted . I am now on prepaid with Cell C and it is very frustrating as I cannot load air time as I am not sure when the SIM card will be cancelled.Could someone from Vodacom customer service please assist. I have told the shop that is this issue is not sorted out by Friday 15th July 2016 I want this contract cancelled as this as now been going for almost 3 weeks this Saturday.</p>