TERRIBLE Customer Service from Vodacom FTTH

We have not had any fiber connectivity at our home since Wednesday 21 February 2024. We have spoken to multiple customer support agents who have promised to have the issue resolved but nobody gets back to us and not a single technician has been out to check the issue despite call centre agents saying that technicians have been booked.

We have been promised a reduction on our subscription by a “supervisor” in the retentions department because we’ve tried to cancel the line TWICE but both times have been met with more empty promises to fix the line. We’ve been promised regular feedback daily but we’ve had to call in every time and we’re basically stuck in a loop even though we’ve been told that our issue has been escalated.

We are SO fed up & can’t get anything done (work or otherwise) without reliable internet.

In addition we don’t want to have to consider a “backup” solution because we already pay for a service that should be reliable.