Terrible Customer Service from Vodacom

On 11 Feb 2020, I bought 20G of data for R999-00 on the Vodacom App. They took my money, but I never received the 20G!!! I phoned Vodacom Customer Service the next day and the lady said she could not help me, but she will escalate my enquiry. Then some person, called Graig/Greg, phoned me, and I explained to him the problem. He then asked me to e-mail to him, on the history of my Vodacom App, the proof that I bought the 20G of data as well as proof on my bank statement that I in fact paid the R999-00. I did that the very same day, but I never heard from him again. After ANOTHER complaint, I was AGAIN promised that somebody from Vodacom will contact me, but that also did not happen!! I have NEVER experienced such bad customer service from any other company!! So, since then, up until today, 24 Feb 2020, my 20G data as well as my R999-00 are stil missing!!!! I think it is terrible, terrible customer service from Vodacom. I have been a loyal customer for many years, but now I am definately going to look for another sercice provider!!