Terrible customer service from Vodacom!

2 months ago we requested for our vodacom fibre to be cancelled because of the terrible service we received. Never had the correct speed and there were times where we didn’t have internet for 3-4 consecutive days at a time. We didn’t hear back from anyone and all of a sudden our fibre got cancelled on the 31st of June. Now when I want to order new fibre I can’t because vodacom doesn’t want to terminate the line. I’ve had to phone through to a consultant 3 times since the 1st of July wasting 20 minutes of my day each time. Sometimes they even put the phone dead and I had to call back waiting another 20 min just to speak to someone. I need internet to be able to do work and I can’t sit without internet. We currently have 5 vodacom contracts as well and with this poor service we will be ending our contracts as soon as they come to a end. If you’re looking to go to vodacom make sure you’re ready for a terrible customer service. Shocked that this is the quality that vodacom are giving their clients.