Terrible Customer Service from Vodacom

<p>I have two contracts with Vodacom. One cell phone contract and one Data contract. Both these contracts are Top Up contracts as I will never sign up for an open contract. The two contracts cost R379-00 per month.</p> <p> </p> <p>On the 1 December 2016 R1 231 was taken from my bank account. Since the 3rd December 2016 I am battling with Vodacom to get my money back. The Vodashop in Riversquare is useless - they just don't care. I have phoned and mailed Vodacom Customer Care trying to resolve the matter. I have a reference number "service request no: 1- ********** 165924" - and that is how far I got.</p> <p> </p> <p>They tried to convince me that the contract is an open contract and the R840 they took extra was for "out of bundle charges". I have a copy of my contract and it clearly states "TopUp". So this argument is just as ridiculous as their service.</p> <p> </p> <p>The long and the short is: Since 1st December 2016, Vodacom owes me R840 which I want refunded into my bank account. I also expect from them to compensate me generously for the inconvenience and frustration caused and costs incurred shlepping up and down to their shop in Riversquare Vereeniging. Which every time proofed to be a useless exercise. They might as well close that outlet as their staff members don't comprehend the term "Customer Care/Service"</p> <p> </p> <p>We are one day away from the 1st February - they are going to deduct another R379 as they have done on the 1st January 2017 as well.</p> <p> </p> <p>Please I seriously need your help to resolve this matter.</p> <p> </p> <p>Kind regards</p> <p>Ansie Mocke</p>