Terrible Customer Service from Vodacom

On 11 Feb 2020, I bought 20G of data for R999-00 on the Vodacom App. They took my money, but I never received the 20G!!! I phoned Vodacom Customer Service the next day and the lady said she could not help me, but she will escalate my enquiry. (Now I wonder why they have a Customer Service if they cannot help the clients!?) Then some person, called Graig/Greg, phoned me, and I explained to him the problem. He then asked me to e-mail to him, on the history of my Vodacom App, the proof that I bought the 20G of data as well as proof on my bank statement that I in fact paid the R999-00. I did that the very same day, but I never heard from him again. So, since then, up until today, 20 Feb 2020, my 20G data as well as my R999-00 are stil missing!!!! I think it is very terrible customer service from Vodacom and I am definately going to look for another sercice provider!!