Terrible customer service from Odwa!!!!!!

The worst customer service experience!!!!

Called in to query an increase in my bill (which was unauthorized) and ended up speaking to a guy named ODWA from the customer care team!!

This guy is absolutely rude and told me to go back and read my contract, told me that I was not listening to him and asked me to repeat what he said back to him if I was listening..

I asked to speak to a manager, he immediately put me on hold for around 5-6 minutes (without telling me hold) and I eventually ended the call because I was on hold for to long.

Please put Odwa back in training to learn some manners!!