Terrible customer service from call center agents

When i first called i spoke to Precious who helped in canceling the contract on my main number and opening new tickets and adding data on my secondary number without informing me or taking me through what she was going to do on that number, called in the second time after receiving an sms that an order has been created on my number and I've been credited a whatsapp ticket that i didn't ask for nor informed it will be loaded, i spoke to Lindelwa who didn't do or try do anything to assist as she said to me she will have Precious undo the order and she has escalated the issue with the supervisor on duty on that day 11/01/24 and Precious will give me a call to explain and help undo what she did, i waited for a day no feedback was given and no one came back to me,either Lindelwa as she promised or Precious as Lindelwa said she will have her call me back. Gave a call in again to customer care as this whole issue was ****ing me off and spoke to Sylvia who also said will call back as she needed to escalate the matter with her team leader on duty and well she indeed called back, 1ST person to hold up to their promise, she then forward my line to the cancelation department where Nadine (not sure if i wrote her name correctly) she was soo rude didn't want to listen and even posted threads that if i cancel the whatsapp ticket vodacom will give my number to another contract customer as i wanted to understand the ******* she was saying as i have been a vodacom customer for years.

As Sylvia was trying to intervene and tell her what she what was saying was not true,she kept talking over her then later cut the call as she didn't want to assist, she tried connecting me again and Zakithi took me through everything and finally assisted me after the horrible service I've received...i believe vodacom has lost me and my family as customers after the terrible service from your consultants after being a faithful customer for so many years...i would like to thank both Sylvia and Zakithi for their service and may they continue being kind to others as well,as for the other ladies including the RUDE Nadine may vodacom find people hungry enough to know every customer matters and people that value their jobs as much as their customers.