JT
JOHN T
1 reviews | Active since Jun 2009
11 Mar 2019, 09:43
Terrible customer service from accounts
I recently added another line to my account with Vodacom. They now refuse to send me separate invoices for the 2 different numbers . This is nonsensical and absurd. Previously when I had 2 accounts I received 1 statement but separate accounts for each number.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Mar 2019, 11:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2019, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JT
JOHN T's updateReviewer Update
20 Mar 2019, 07:409 DAYS LATER STILL NO RESOLUTION OF THIS MATTER.
VODACOM HAVE STILL NOT PROVIDED SEPARATE INVOICES FOR MY PHONE ACCOUNTS
JT
JOHN T's update20 Mar 2019, 07:40
Reviewer Update
9 DAYS LATER STILL NO RESOLUTION OF THIS MATTER.
VODACOM HAVE STILL NOT PROVIDED SEPARATE INVOICES FOR MY PHONE ACCOUNTS
JT
JOHN T's updateReviewer Update
29 Mar 2019, 10:12Still NO RESPONSE OR RESOLUTION FROM VODACOM
JT
JOHN T's update29 Mar 2019, 10:12
Reviewer Update
Still NO RESPONSE OR RESOLUTION FROM VODACOM