Terrible customer service for VIP package customers

<p>Both numbers on my account have issues and there is no feedback and no resolution from Vodacom. The first call was logged on the 23 November 2016. The problem reported is that whenever someone called the number the call would be rejected. The second time the call would go through. This is a business line and we cannot have clients having to call in more than once in order to reach us. This issue has now been going on from November last year with no feedback. The Log Reference numbers are 1- ********** 0857 and 1- ********** 3636.</p> <p>I think that a credit should also be passed on the account for the November and December as the line was not working properly and is still not working properly.</p> <p>The other lines issues is:</p> <p>I requested in December that my other number move from RED advantage to RED VIP. Instead of doing this they put me on a RED advantage month to month which then created a huge migration fee. I logged the first call on the 10 Jan 2017 and have made numerous call to the customer care with to feedback.</p> <p>We have send an email to ********** with no feedback, We have been in contact with the call centre more than 10 times with no feedback. We were given a number to the network departed directly ********** 903 who said that the calls were esculated by the call centre incorrectly and that we would get feedback within 24 hours. That was early last week with no feedback.</p> <p>The account with the migration fee is R9600. After no feedback from the 10 January and the amount still on the account I cencelled the debit order. Since then we have been harrassed to make the full payment even though the call centre knows about the mistake and says that a credit will only be passed end Feburay. </p> <p>The migration fee is still on the account and the other line does not work and Vodacom does not give feedback or assist. The call centre says that the loggs are still pending from November! but can't assist. Dont bother with Vodacom - the service is shocking!!!</p>