EB
Eva B
1 reviews | Active since Jul 2023
15 Jul 2023, 11:32
Terrible customer service for customers abroad!
Customer Care is impossible to get a hold of if overseas. None of the numbers work and all emails go unanswered. Account now in arrears because of the lack of service. Very unhappy.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Jul 2023, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jul 2023, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Eva B's updateReviewer Update
25 Jul 2023, 11:22Still remains unresolved. No replys from vodacom on any emails for weeks.
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Eva B's update25 Jul 2023, 11:22
Reviewer Update
Still remains unresolved. No replys from vodacom on any emails for weeks.
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Eva B's updateReviewer Update
12 Dec 2023, 09:53Vodacom Customer service will never get back to you! This is continue and the delay is response from vodacom is UNACCEPTABLE!!!
Can someone from vodacom contact me immediately. Canceled contracts are still incuring charges!!! At this point legal action will need to be taken.
Can someone from vodacom contact me immediately. Canceled contracts are still incuring charges!!! At this point legal action will need to be taken.
EB
Eva B's update12 Dec 2023, 09:53
Reviewer Update
Vodacom Customer service will never get back to you! This is continue and the delay is response from vodacom is UNACCEPTABLE!!!
Can someone from vodacom contact me immediately. Canceled contracts are still incuring charges!!! At this point legal action will need to be taken.
Can someone from vodacom contact me immediately. Canceled contracts are still incuring charges!!! At this point legal action will need to be taken.