Terrible Customer Service & empty promises

Let me start by saying that I wish I had enough in me to remember names. <br> <br> On the 7th Jan I called Vodacom regarding cancellation fees on a contract. It was brought to my attention that the cancellation department was closed & I requested a call back from them. My call was handed to a supervisor who promised to lodge my call back request & personally follow up with me to confirm I've been assisted. I'M STILL WAITING.<br> <br> I called again on the 12th Jan, only to speak to an agent with a very bad attitude, who advised there were no notes of the previous call. I then asked to speak to a supervisor, who yet again not only promised to lodge my call back but also offered to personally follow up with me. And yet again, I'M STILL WAITING!!<br> <br> I want out of my contract, yesterday!<br> And I would like to be let go, at no additional cost to me at all.<br> <br> After the YEARS of non service received from a SERVICE PROVIDER a single contract cancellation at no additional costs sounds about right.